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tawk.to is a suite of free, comprehensive chat tools for websites. Its offering includes live chat software which allows businesses to monitor real-time traffic and interact with visitors on their website. In addition to the live chat feature, the platform also serves as a Customer Relationship Management (CRM) tool where contacts can be managed and organized efficiently. It provides a Help Center feature, aimed at empowering customers to self-serve by accessing available resources. tawk.to also offers ‘Chat Pages’ for businesses to create a customizable live chat experience on their websites. The platform supports team chat for improved collaboration among team members. One notable new feature is ‘AI Assist’, an artificial intelligence feature that enables businesses to train fully automated bots for their websites. The various services offered by tawk.to can be especially beneficial for customer service, allowing efficient response to customer inquiries, and proactive engagement with potential customers. For businesses seeking remote assistance, the platform also has an option to hire chat agents or virtual assistants from a range of specializations. Despite its extensive feature set, tawk.to maintains a commitment to accessibility with an easy set-up process.
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