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Macha is an AI-powered support tool specifically designed for Shopify stores. It seamlessly integrates with popular ticketing platforms like Gorgias and Zendesk, allowing users to handle redundant queries and reduce overall ticket volumes. With Macha, Shopify store owners can resolve up to 50% of support tickets instantly, thanks to its AI capabilities. It understands the intricacies of the Shopify ecosystem, including products, variants, customer data, purchase history, workflows, and policies. This enables Macha to provide accurate and relevant answers to customer queries.One of the key features of Macha is its ability to address common customer concerns, such as order tracking and follow-up questions. It retrieves real-time order details and shipping policies to provide timely and accurate responses. Additionally, Macha integrates with existing support and ticketing tools like Gorgias and Zendesk, ensuring a seamless handoff between the AI and human support agents. This eliminates the need for support teams to learn and adapt to a new tool.By leveraging Macha’s AI capabilities, Shopify store owners can significantly reduce their support team’s workload, with potential ticket volume reductions of up to 50%. This allows support agents to focus on more complex inquiries, enhancing overall efficiency.Macha has been trusted by numerous Shopify and Shopify Plus stores, offering blazing-fast support to their customers. With its deep knowledge of Shopify and integration with support systems, Macha is a valuable tool for enhancing customer satisfaction and streamlining support operations for Shopify stores.
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